英語面試情景對話：關于前臺經(jīng)理職務

　　(I= Interviewer主試人 A= Applicant申請人)

　　A：Excuse me. May I see Mr. John Watt， the manager?

　　I：It's me. What can I do for you?

　　A：I have come at your invitation for an interview.Nice to meet you，Mr Watt.

　　I：Nice to meet you，too.Please sit down.

　　A：Thank you，Sir.

　　I：I've invited several candidates to come today.You are the first one to have arrived. I hope that the early bird will catch the worm.

　　A：I hope so.

　　I： May I have your name?

　　A：I am Beijiang Zhang.

　　I：How do you spell your surname?

　　A：Zhang——Z.H.A.N.G.

　　I：Now tell me what university you were graduated from.

　　A：I was graduated from Nanjing University.

　　I：What was your major in the university?

　　A：My major is English.

　　I：No wonder you speak English so fluently.

　　A：Thank you for your compliment，sir.

　　I：Where are you working now?

　　A：I'm working at Baodao Hotel.

　　I：I would like you to tell me some of what you have been doing recently.

　　A：OK.Every day I go to work on time to guarantee the proper operation of the front desk.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.

　　I：In what way do most clients check out?

　　A： Most clients check out by credit card，traveller's cheques or Master Card.Our hotel doesn't accept personal cheques.

　　I：How do you deal with a reservation mix-up?

　　A：If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.

　　I： What would you do if the guest's total bill exceeds the credit limit?

　　A：I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.

　　I：You seem to have done a good job.Why would you come here to apply for the job?

　　A：Ours is a small hotel.There are not many foreign guests every year.As an English major，

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