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酒店英語(yǔ)面試常見(jiàn)問(wèn)題
酒店面試常見(jiàn)的英語(yǔ)問(wèn)題分享給大家，希望能祝大家一臂之力。
酒店英語(yǔ)面試常見(jiàn)問(wèn)題(一)
1、 能用英語(yǔ)自我介紹嗎?
Could you introduce yourself in english?/ Why don't you start with telling us about yourself
2、 您是如何培訓(xùn)本部門(mén)員工的?
How do you train the staff in your department?
3、 如果酒店正式錄取您，您上班第一件事是做什么?
If you get this role , what will you do firstly?
4、 請(qǐng)畫(huà)出西餐banquet流程圖.
Please illustrate the procedure of western restaurant banquet.
5、 您如何理解服務(wù)行業(yè)的“服務(wù)意識(shí)”?
How do you understand the “service consciousness” in service industry?
6、 您是如何理解職業(yè)道德的?
How do you understand the morality of career?
7、 請(qǐng)舉例您在工作中遇到的困難的事，而您是如何克服的?
Could you give me an example of the difficulty you met at work? And how did you deal with it?
8、 您對(duì)您以前的直屬領(lǐng)導(dǎo)有何看法?
How do you like your senior leader that you reported to directly?
9、 我們酒店的價(jià)值觀是什么?
Do you know our hotel value?
10、 您對(duì)自己未來(lái)五年內(nèi)的職業(yè)生涯計(jì)劃是什么?
What is your career plan in next 5 years?
11、 業(yè)余時(shí)間里，你喜歡做什么?
What do you like to do when you are not working?
12、 你是如何處理客戶(hù)的負(fù)面反饋/投訴的?
How do you handle negative feedback from customers?
13、 你喜歡喝什么樣的人/經(jīng)理一起工作?
What kind of people/manager do you like to work with?
14、你最喜歡你工作的哪部分?最不喜歡哪部分?
What is your favorite part at your job? and what is least part?
15、 如果我酒店雇用你，你覺(jué)得可以為酒店帶來(lái)什么樣的貢獻(xiàn)?
What kind of value/contribution will you bring in if you join our hotel?
16、 你開(kāi)始投入找工作的時(shí)間有多久了?
How long have you been looking for new job?
17、 你是怎么知道我們招聘這個(gè)職位的.呢?
How did you know our job opening?
18、 除了工資，還有什么福利最吸引你?
Besides the salary, what kind of benefits attract you mostly?
19、你覺(jué)得你有什么需要提高的嗎?
Is there anything you think that you can improve?(Weakness問(wèn)題)
20、在你眼里，好的經(jīng)理/服務(wù)員/接待員應(yīng)該是什么樣的?
In your opinion, what is a good manager/waiter/recepionist supposed to be??
酒店英語(yǔ)面試常見(jiàn)問(wèn)題(二)
1.Tell me about yourself?
酒店面試官常常以這樣的問(wèn)題開(kāi)始。記住，他們想要聽(tīng)到的是你的工作技巧，不是你的個(gè)人生活。不要說(shuō)，"I was born in Taipei," "I like to play computer games,"或是"I have two brothers."告訴他們有關(guān)你職業(yè)生涯的發(fā)展，你學(xué)到的東西或是你是如何具備專(zhuān)業(yè)技能的。
2.What are your strengths?
繼續(xù)，推銷(xiāo)你自己這個(gè)問(wèn)題的'關(guān)鍵是給出具體的例子。避免只是簡(jiǎn)單地列出幾項(xiàng)，如："I’m really organized, punctual and get along well with others."接著具體闡述你剛才的提到的內(nèi)容，“For example …”并解釋你在之前的工作中是如何運(yùn)用此特長(zhǎng)的。
3.Why are you interested in working for our company?
雇主們想要知道你為什么想為他們工作。因此就讓他們了解你很清楚公司的運(yùn)營(yíng)模式以及你對(duì)此工作非常有積極性。不要以"Umm," "I don't know," "It seemed like a good career move," 或是"I haven't been able to find anything else interesting."開(kāi)始。記住雇主們想知道你能帶給酒店什么，而不是酒店能帶給你什么。
4.Why did you leave your last job?
可能你上一份工作非常的糟糕，但是面試并不是談?wù)摰暮线m的場(chǎng)合。就算是真的，不要對(duì)你現(xiàn)有的或是過(guò)去的雇主或是同事進(jìn)行負(fù)面還是武斷的評(píng)論："I didn't agree with the company's direction," "I got no recognition for my work," "My boss was totally unreasonable."像這樣的評(píng)論會(huì)讓你聽(tīng)起來(lái)不可理喻。
5.Do you have any questions for me?
酒店面試官出于禮貌，通常以此問(wèn)句結(jié)束面試。為了顯示你非常了解該酒店的話(huà)，那就詢(xún)問(wèn)些具體的問(wèn)題，并表示希望了解更多的內(nèi)容。不要問(wèn)那些你早就該知道答案的問(wèn)題，像是"What does your company do?" 或是"Could you tell me your name again?" 此外，不要問(wèn)薪水或是和假期相關(guān)的問(wèn)題："When do you give raises?" "How much vacation time can I expect?"在聽(tīng)到了他們告訴你，"We'd like to offer you the job."才去問(wèn)此類(lèi)的問(wèn)題。
酒店英語(yǔ)面試常見(jiàn)問(wèn)題(三)
1、 你喜歡和什么樣的人/經(jīng)理一起工作?
What kind of people/manager do you like to work with?
這個(gè)問(wèn)題主要是看你能否融入這個(gè)團(tuán)隊(duì)，同時(shí)，你喜歡一起工作的人通常往往是你本身性格的一個(gè)折射，意思就是你喜歡一起工作的人往往性格和你相似，所以這個(gè)時(shí)候面試人也想要知道你是如何看自己。如果你面試國(guó)際性的酒店，往往可以說(shuō)I like working with people who are open-minded, active and easy-going(這只是一個(gè)例子)，也可以按照自己的性格以及你面試的崗位回答。
2、 如果我酒店雇用你，你覺(jué)得可以為酒店帶來(lái)什么樣的貢獻(xiàn)?
What kind of value/contribution will you bring in if you join our hotel?
可以大膽談?wù)勛约旱膬?yōu)勢(shì)，尤其是根據(jù)自己的經(jīng)驗(yàn)�？梢哉f(shuō)：If I get chance to join XXX hotel, I believe that my rich experiences in XXX(擅長(zhǎng)的方面) can bring extra value to XXX hotel. Because/Since...(因?yàn)?..談自己以前的經(jīng)歷). 這個(gè)問(wèn)題的.關(guān)鍵是你能說(shuō)出個(gè)一二來(lái)，而且面試官想要知道你是否知道自己的優(yōu)勢(shì)在哪。
3、How would you handle difficult or fussy customers?
你是如何應(yīng)對(duì)麻煩或者挑剔的客人的?
這個(gè)問(wèn)題算是酒店面試最常見(jiàn)問(wèn)題之一了。其實(shí)關(guān)于應(yīng)對(duì)挑剔麻煩的客人，你的回答可以遵循以下6個(gè)關(guān)鍵詞來(lái)組織自己的語(yǔ)言，然后還可以舉一個(gè)以前發(fā)生過(guò)的例子，來(lái)證明你指導(dǎo)如何應(yīng)對(duì)麻煩和挑剔的客人。
*Respect/尊重
*Empathy/同理心，站在客人的角度思考(I will put myself in the customer's shoes, and try to see the situation from his/her perspective)
*Listen/傾聽(tīng)
*Identify the problem/找出問(wèn)題
*Avoid blame/避免責(zé)備
*Resolve the problem/解決問(wèn)題
4、Would you describe yourself as more of a leader or more of a follower?
你覺(jué)得自己是個(gè)領(lǐng)導(dǎo)者還是一個(gè)追隨者?
不要被問(wèn)題給限制了。如果你說(shuō)一個(gè)領(lǐng)導(dǎo)者，可能會(huì)暗示你不太遵守工作規(guī)則。如果你說(shuō)追隨者，你看起來(lái)好像只知道服從，沒(méi)有什么雄心壯志。但是其實(shí)別擔(dān)心，只要解釋好就可以。這個(gè)問(wèn)題沒(méi)有正確答案的，更加取決于你面試的職位，如果是一個(gè)領(lǐng)導(dǎo)者的職位，那你可以說(shuō)自己想要成為一個(gè)領(lǐng)導(dǎo)者，更加顯示出你雄心壯志的一面，想要成長(zhǎng)的一面。
5、If you were an animal, which one would you be?
如果你可以做一個(gè)動(dòng)物，你想做哪個(gè)動(dòng)物?
面試官其實(shí)想看你快速思考的能力。如果你說(shuō)你想做兔子bunny，那你給人的印象大概是溫和soft、被動(dòng)passive。如果你回答獅子lion，你大概比較aggressive。 這個(gè)問(wèn)題的關(guān)鍵是看你想給面試官留下什么樣的印象了。
6、Why did you leave (are you leaving) your job?
為什么你要離職?
這個(gè)問(wèn)題，有很多答案，一般比較“好”一點(diǎn)的回答是：
我想有更好的職業(yè)發(fā)展(better career development)
我想開(kāi)闊我的視野(broaden my views)
酒店英語(yǔ)面試常見(jiàn)問(wèn)題(四)
1、Could you introduce yourself in english?/ Why don't you start with telling us about yourself
能用英語(yǔ)自我介紹嗎?
2、Why did you leave (are you leaving) your job?
為什么你要離職?
3、What is your career plan in next 5 years?
您對(duì)自己未來(lái)五年內(nèi)的職業(yè)生涯計(jì)劃是什么?
4、What kind of value/contribution will you bring in if you join our hotel?
如果我酒店雇用你，你覺(jué)得可以為酒店帶來(lái)什么樣的貢獻(xiàn)?
5、Describe a situation where you had a dissatisfied customer and you solved their problem. What did you learn from it?
描述一下你曾經(jīng)遇到過(guò)的一個(gè)很不滿(mǎn)的客人，你是如何解決的?并且說(shuō)說(shuō)你從中學(xué)到了什么?
6、How do you handle negative feedback from customers?
你是如何處理客戶(hù)的.負(fù)面反饋/投訴的?
7、How do you understand the “service consciousness” in service industry?
您如何理解服務(wù)行業(yè)的“服務(wù)意識(shí)”?
8、What kind of people/manager do you like to work with?
你喜歡和什么樣的人/經(jīng)理一起工作?
酒店英語(yǔ)面試常見(jiàn)問(wèn)題(五)
Work experience is the type of workyou've done in the past. If you haven't started working yet you can say"Right now I'm still a sstudent." or "I'm a recent grad andIhaven't started working yet." In the second sentence, "recentgrad" is short for "recent graduate" and means that you havejust finished school.
請(qǐng)告訴我你過(guò)去的工作經(jīng)驗(yàn)，工作經(jīng)驗(yàn)就是你過(guò)去所做的工作。如果尚未開(kāi)始工作，就可以回答“Right now I'mstill a student.”(現(xiàn)在我還是個(gè)學(xué)生。)或者說(shuō)“I'm a recentgrad and I haven't started working yet.”(我剛剛畢業(yè)，還沒(méi)有開(kāi)始工作。)“recent grad”是“recent graduate”的縮寫(xiě)，意思是剛剛畢業(yè)。
Second One:What's your greatest weakness?
This is apopular question that western employers like to ask to make candidates nervous!In fact, they ask this to know how you respond to a difficult question. Youshouldn't answer by telling your greatest weakness since you might not get thejob! Instead, you can tell them something that isn't directly related to thejob position.
你最大的缺點(diǎn)是什么?西方老板特別愛(ài)問(wèn)這個(gè)問(wèn)題，讓面試者感到很緊張。事實(shí)上，他問(wèn)這個(gè)問(wèn)題是看你對(duì)棘手問(wèn)題的反應(yīng)。你沒(méi)必要如實(shí)回答你的.弱點(diǎn)，因?yàn)槟怯锌赡茏屇愕貌坏竭@份工作。相反，你可以告訴他們一些與工作不直接相關(guān)的事情。
Third One: Why do you feel you are qualified for this job?
This question is a good opportunity to brag a little bit. You should talk about some extraskills you have that maybe wasn't included in your resume, or talk about yourgreatest strength in more detail.
你為什么覺(jué)得自己勝任這份工作?這時(shí)候你要充分發(fā)揮你的“自夸”本領(lǐng)。你可以講述一些簡(jiǎn)歷資料里面沒(méi)有包括的技能;或者是再詳細(xì)強(qiáng)調(diào)一下你的特長(zhǎng)。
Fourth One: Whatkind of salary did you have in mind?
Salary is howmuch money you earn, usually per year. When asked this, it's best to answerwith a salary range or approximation and not an exact figure. This shows thatyou are familiar with the industry if you know what the approximate salaryshould be.
你期望的薪水是多少?“salary”就是你賺多少錢(qián)，通常是年收入。回答這個(gè)問(wèn)題時(shí)，最好說(shuō)出一個(gè)大致范圍，而不是一個(gè)確切的數(shù)字。如果你能說(shuō)出這個(gè)工資范圍，那就說(shuō)明你對(duì)此行業(yè)非常了解。
Fifth One: Ifhired, when could you start work?
When answeringthis it's best not to say you can start right away. This might make you seemvery desperate for a job. A safe answer would be "I can start at thebeginning of next month."
如果雇傭的話(huà)，你什么時(shí)候開(kāi)始工作?回答這個(gè)問(wèn)題時(shí)。一定要注意!不要說(shuō)我馬上可以工作。那會(huì)讓對(duì)方認(rèn)為你非常迫切地需要這份工作。一個(gè)非常保險(xiǎn)的回答可以是“I can start atthe beginning of next month.”(我下月初可以開(kāi)始上班。)
Sixth One: What kind of work does the posi-tion involve?
You can ask thisto clarify exactly what kind of work you'll be doing.
這個(gè)職位包括哪些工作?通過(guò)問(wèn)這句話(huà)，你可以清楚地了解到你的工作內(nèi)容。
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